FAQs

​have some questions for us? check out the frequently asked questions below!

01

how much does shipping cost?



shipping within singapore:

  • Standard delivery (2 business days for orders placed before 11am)

    • Order value $0.01 - $29.99: $8

    • Order value $30.00 - $199.99: $25

    • Order value $200+: Free delivery

  • Express delivery (next business day for orders placed before 11am)

    • Order value $0.01 - $29.99: $13

    • Order value $30.00 - $199.99: $35

    • Order value $200+: $15

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shipping to the rest of the world:

varies according to destination, please contact us a for a quotation.​

02

how long does shipping take?



for orders placed before 11am, standard delivery takes 2 working days and we also have an express option for next day delivery.  for orders placed after 11am please add on one business day to the timelines.

03

i need my order urgently! do you have express shipping?



yes! please contact us to arrange for express shipping.  you are also welcome to collect from our showroom.

how do i know that my order has been placed?



you will receive a confirmation email from us once you’ve successfully placed your order! If you have any further queries about your order, please feel free to contact us.

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05

can i place advance orders?

yes! if you would like to order in advance for delivery on a certain day please contact us to make arrangements.​

06

what if I am not home when my order is being delivered?

the delivery driver will give you a call if you are not home and will arrange to leave your order in a safe place. (please remember to include your contact number in your order so our delivery driver can contact you if necessary)

 

if re-delivery is required a re-delivery fee may be required.

07

what modes of payment do you accept?

we accept credit card, PayNow and bank transfer.​

 

payment information will be sent together with the order confirmation email.

 
 

08

do you supply to cafes or corporate clients?



yes! we provide products to the hospitality industry, government agencies as well as to corporate clients.  you can find out more about wholesale ordering and create a business account here.

09

how are eco u products more eco-friendly as compared to other biodegradable disposables?

not only are our sugarcane products biodegradable, they’re made from up-cycled sugarcane, a by-product of sugar production, and are naturally compostable.

 

other biodegradable disposables such as bio-plastics are made from corn and vegetable oils, therefore are dependent on industrial farming of large fields of crops. they also need to be composted in a specialised facility, otherwise they decompose similarly to normal plastics. 

why are people switching from porcelain tableware to sugarcane tableware?

porcelain ware production requires a lot more resources (e.g. electricity, water, raw materials) as compared to biodegradable products like sugarcane tableware. also, you’ll have to use your porcelain ware multiple times in order to neutralize the effects of production! unlike glass products, porcelain ware can’t be recycled when broken as well.

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what is the difference between biodegradable and compostable?

biodegradable products decompose with the help of bacteria and other organisms. they don’t require any chemicals for decomposition so they are less damaging than non biodegradable products (e.g. plastics, styrofoam)

 

all compostables are also biodegradable, except they take it one step further.

 

our products are compostable, which means upon decomposition they give back to the earth by providing rich nutrients to the soil. you can toss your tableware into one of your plant pots to give it some extra fertiliser! 

12

why is wood more eco-friendly?

our cutlery is made from birch wood attained from a Forest Stewardship Council certified plantation, a well-managed resource that contributes positively to the environment. unlike plastic cutlery, it is compostable and has lower emissions if incinerated.

are your products re-usable?

our products are disposable and not intended for re-use.

13

why does my cutlery have differences in colour and tone?

wood is a natural product, so there will be variations in colour as well as markings in the grain that make each piece of cutlery unique.

14

what is the shelf-life of your products?

the shelf-life of our products is 18 months. we recommend you keep our products indoors, in a cool and dry place. 

15

where can i see your products?

come visit us in our showroom!  we are located at:

 

1001 Jalan Bukit Merah #04-12 

Singapore 159455

 

Hours:

Monday - Friday 10am - 5pm by appointment

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17

can you tell me more about your products?

sure! you can find out more about our biodegradable cutlery and tableware on the products page.

eco u